Earlier, I had “blasted WorldCall’s internet service”:http://ko.offroadpakistan.com/pakistan/2003_09/worldcall_4_month_review.html from here to kingdom come in the hope that someone there might read it and do something about it. It was even “published”:http://spider.tm/dec2003/szone.html in Spider magazine, which I hear has a large subscription. WorldCall also advertises in that magazine, but chances are slim that someone there might have actually read that article. They have a very good track record of ignoring just about everything, from spotty internet connectivity to customer complaints to bad reviews to customer disconnections and who knows what else.
I had earlier complained about WorldCall’s DNS settings/servers or lack of – well this site changed servers earlier this month and WorldCall took thrice as long as all the other ISP’s in Pakistan to reflect that. And even then it kept randomly switching back to the old one… so I couldn’t use the site.
Another WorldCall user had the same problems:
bq.. I think it was Worldcall related… it started working a lot more smoothly a while later.
*It takes talent to fuck up as consistently as they do…*
p. I had DNS problems when I bought this website… it took well over a week for WorldCall to resolve the name properly. They still haven’t caught up the even the 2 man running out of a cardbox box ISP’s… that takes real effort. They are improving though… a year afterwards they’re only two days behind the other local ISP’s.
I’ve also been using WOL DSL… while hideously overpriced they at least know what they’re doing, though they also fall short of professionalism. The internet has generally been running fine… long as you don’t mind slowdowns every now and then, along with complete outages once in a while.
For those who might be wondering why I bash WorldCall so much: It’s the only game in town currently for Internet connectivity faster than dialup at an affordable price. Sadly, it’s failed to live up to its potential. The even sadder part is that according to some, WorldCall has a monopoly on laying fibre-optic cable in Karachi, so they’re likely to remain the only option for the time being.
Out of the 6 people I know in my neighbourhood who had WorldCall, there are only 2 remaining. The very last remaining WorldCall subscriber besides me is now contemplating cancelling their internet service. I’m still hanging on for now…
WorldCall also does things which are completely unforgivable, like loosing emails, cutting of internet connections for overuse, or because of ‘strange network activity’, or spyware infestations. Now thats all well and fine, and kudos to them for trying to deal with spyware/spam, but it is completely unforgiveable to cutoff internet connectivity *without informing the customer.* This happened to my someone I know, and only after many phone calls and a few days later did they finally say: _oh your internet isn’t working because we disconnected it._ Just one more glaring example of how they just don’t get it.
Email sent to WorldCall on September the 5th:
bq.. Dear WorldCall,
At my own house, I have been sufferring a horrible internet connection
since August the 3rd. I have made many complaints on the WC telephone
hotline 111111925, and so far nothing has come out of it. Today is
the 5th of September and the internet connection is still unusable. I
am sending you this email using Cybernet, as WC internet is unusably
slow at my house.
The connection times out, I cannot upload files – in short it is
highly unsatisfactorily. I understand it might be ok for people who
have all the time in the world to sit there pressing refresh a hundred
times over, but measuered against the shortest yardstick the internet
service falls short. To be specific, the problems I have with your
2) No upload bandwidth – worldcall seems to have totally choked
uploads. I am talking about small files, a few kb in size. I ALWAYS
have to dialup to send them, or send them at the office (through DSL).
3) Intermittent service – often the internet conks out. In plain
english, IT JUST DOESN’T WORK!!
I am running Linux at home, and all windows pc’s are behind a HARDWARE AND also a software FIREWALL. The computers are perfectly fine and virus free. My primary pc is a laptop which at work I connect via a router to a DSL line, and at home I generally end up using some dialup isp or the other as WC is generally unusably slow. WorldCall is the only ISP which has given me so much trouble over the years. I understand this is a shared Internet connection, so I do not expect blazing Internet speeds. All I want is slightly faster than modem internet speeds, AND I AM NOT GETTING THOSE. After using WC, when I dialup a reliable ISP I breathe a sigh of relief for then I know I will be getting that 3-4K consistent speed. I don’t want or care if WorldCall sometimes works in bursts of upto 16kb, I just want reliable internet. Is that too much to ask for?
Also, I am sending this email to a number of WorldCall email addresses as so far I have not received any answer to my last 15 or so email messsages.
[customer into removed]
p. Simple things like uploading pictures onto this site are impossible with WorldCall. After spending an eternity with some tech rep on the phone, I was finally informed that all WorldCall promises is a 12.8kbps connection, as a 128kbps package is shared between 10 people. So what if I live in a high usage area? Tough luck they said… nothing we can do. Dialup generally averages at least 30kbps… so in the worst case scenario (which is exactly the one WorldCall normally runs at) dialup is *three times faster* than WC. In my case, WC hardly even manages to reach the worst case scenario…
_Despite, quite a few emails to WorldCall sing June 2003, as of April 2005 I still haven’t received any replies from them._
p. *Comments on this entry are now closed. Please use the ‘forums’:http://ko.offroadpakistan.com/forums for any further discussion about WorldCall.*
fn1. The ‘picture gallery’:http://offroadpakistan.com/pictures was maxing the bandwidth on the current hosting package.
fn2. Fascom, Supernet, WOL DSL, Cybernet had all propogated the DNS well before WC.